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What is it?
The DMV Transformation Effort (DTE) is a multiyear project to build the Nevada DMV into an industry leader by gradually making most DMV services available online and allowing Nevadans to complete their transactions at their convenience instead of at an office. Our physical locations will remain open, however, for customers who prefer face-to-face service.
The project is centered around improving all aspects of the customer experience when visiting a DMV. It's more than just a system upgrade - it's a restructuring of our entire DMV to better support you while you do business with us.
Partners
The DMV and our partners are rebuilding our Department's customer service and IT infrastructure on the Salesforce platform - a proven and highly-customizable software platform used by thousands of companies worldwide.
The DMV has contracted with two other firms: Slalom is customizing Salesforce for the DMV and Mission Critical Partners is providing oversight and quality assurance.
Other important stakeholders in the DMV Transformation Effort are our own DMV employees, auto dealers, financial institutions, and - most importantly - the public.
While Salesforce is the centerpiece of the DTE, the DMV is rethinking every aspect of our operation. Our Transformation isn't just a systems upgrade - it's a whole new approach to the DMV.
Your Questions, Answered
- DMV offices will stay open for certain in-person transactions (e.g., first-time IDs, VIN inspections, driver exams) and to cater to those who prefer face-to-face interactions.
- No reduction in DMV staff is planned; staff may increase due to growing demand. Employees will manage complex transactions both online and in person, offering more flexibility.
- Fewer people at DMV offices: As online services expand, more people will handle their DMV business online, reducing the need for in-person visits and shortening lines.
- New online services: First-time registration and private party vehicle sales will be available online, eliminating the need for in-person visits for application and document review. Other expanded online vehicle services will include but are not limited to disabled placards and additional movement permit types.
- Kiosks remain: DMV Now Kiosks will stay, allowing customers to renew registrations, print license plate tags, get duplicate registration, print driver history, and process insurance reinstatements. Service delivery will continue to expand.
- Reason for DTE: Nevada's growth and younger motorists' preference for online services, along with lessons from the COVID-19 shutdown, are driving the Digital Transformation Effort (DTE).
- Project timeline: The move to a cloud-based platform and automation will take time, with new digital features introduced gradually through agile development. Most DMV services will be available online beginning with vehicle products.
Public Documents
Department Transformation Effort Roadmap - Updated March 2025
Project Completion Snapshot - January 2025
